FAQs

Q: Where will my session take place?

A: All sessions are currently conducted via teletherapy through a secure HIPAA-compliant Zoom

meeting, or a phone call.

Q: What is your cancellation policy?

A: If you must cancel your appointment, we ask that you do so 24 hours in advance. If you must

cancel within the 24-hour time-period, and we are able to rebook your appointment within the

same week, the cancellation fee will be waived. Otherwise, the cancellation fee will be $100.

Understandably, we will take into account emergency situations.

Q: At what frequency will we be meeting?

A: Frequency of therapy visits is determined based on each individual’s particular

needs/wants/availabilities. Common frequency of therapy include weekly, bi-weekly, or monthly

appointments. For those who are unable to commit to a specific schedule, we offer “floating

appointments”, where you schedule your next appointment at the close of each appointment, or

you can reach out when you would like to schedule.

Q: Do you offer out-of-network, out-of-pocket options?

A: If we are not in-network with your insurance company, we do offer out-of-network, out-of-

pocket options. Should you choose this route, you will be provided with a monthly “Super Bill”,

which you can submit to your insurance plan, to attempt to receive partial or full

reimbursement.

Q: Do you offer a sliding scale?

A: Please note that we do reserve limited sliding scale slots for those who might face financial

hardship affording our full fees. Please do not hesitate to inquire about this option, as we are a

firm believer that therapy should be accessible to everyone. We can discuss sliding scale options

if you believe you might fit into this category, dependent on our sliding scale availability.